Eligibility Criteria
An ODL Students Coordinator should have the following qualifications and skills:
· Academic Qualification
o Bachelor’s degree in Education or Social Sciences or Psychology or Management Sciences from an HEC-recognized university.
· Experience
o At least 2-3 years of experience in student affairs, academic counselling, distance/ online education, or related roles.
o Experience in managing LMS platforms (Moodle, Canvas, etc.) and handling student queries via digital channels.
· Skills and Competencies
o Strong communication and interpersonal skills to interact with diverse learners.
o Ability to guide students on academic schedules, policies, and LMS navigation.
o Technical proficiency in managing online helpdesks, chatbots, ticketing systems, and digital tools.
o Problem-solving skills to escalate and track issues effectively.
o Basic data analysis skills to collect and interpret student feedback.
o Counselling and guidance skills for academic, personal, and career-related concerns.
o Understanding of student engagement practices (community engagement, orientation, workshops).
· Personal Attributes
o Empathy and patience in dealing with students.
o Ability to work under pressure with large student groups.
o Commitment to student success and retention.
Job Description
The ODL Students Coordinator is to act as the first point of contact for ODL learners and ensure a smooth academic journey by resolving their queries, guiding procedures, and facilitating academic support. His/ her typical area of responsibilities would include the following:
· Learner Guidance. Providing one-on-one and group support to students regarding academic schedules, LMS navigation, assessment timelines, and institutional resources.
· Helpdesk Management. Managing communication through multiple channels (email, chatbots, helplines) and tracking resolution status.
· Problem Escalation. Escalating unresolved technical or academic issues to relevant departments and ensuring timely follow-up.
· Student Orientation. Assisting in the onboarding process by familiarizing new learners with LMS functionalities, support services, and academic expectations.
· Continuous Engagement. Collecting and analysing student feedback to improve service delivery and support mechanisms
· Career Guidance. Providing students with the career support services including virtual workshops, one-on-one counselling sessions, and internship/ job placement assistance as per prevailing BU policies.
· Community Engagement Programme. Ensuring that students are enrolled in the community engagement programme as per BU policy.
